Shipping policy

At Paradise Health & Supplements, we're committed to getting your order to you as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak periods, promotions, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Shipping Within Australia

We proudly ship Australia-wide using Australia Post.

Standard Shipping

Estimated delivery times after dispatch are:

  • Metro areas: 2–4 business days
  • Regional areas: 3–6 business days
  • Remote locations: Delivery times may be longer depending on your location.

Express Shipping

Estimated delivery times after dispatch are:

  • Metro areas: 1–2 business days
  • Regional areas: 1–3 business days
  • Remote locations: Delivery times may vary.

Please note that Express Post delivery timeframes apply to eligible postcodes within the Australia Post Express Post network.

Delivery Timeframes

Delivery estimates begin after your order has been processed and dispatched.

While we process orders promptly, delivery times are determined by Australia Post and may be affected by factors including:

  • Your delivery location
  • Public holidays
  • Severe weather events
  • Peak shipping periods (such as Christmas or major sales)
  • Unexpected carrier delays

The delivery timeframes provided are estimates only and cannot be guaranteed.

Order Tracking

All orders include tracking.

Once your order has been dispatched, you'll receive an email with your Australia Post tracking number so you can follow your parcel's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Paradise Health & Supplements is not responsible for delays, lost parcels, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Parcels

If your parcel is delayed, we recommend checking your tracking information first.

If you need further assistance, please contact our customer support team. We'll be happy to help investigate the shipment with Australia Post.

Contact Us

If you have any questions about shipping, delivery, or your order, please get in touch with our team. We're here to help and will respond as soon as possible